Frequently Asked Questions

Honest answers to the questions lab directors actually ask us. Don't see yours below? Reach out — we reply within 1 business day.

Scope & Timeline

How long does a typical installation take?

Most installations run anywhere from a few weeks to a few months from kickoff to clinical go-live, depending on scope and how many systems we are integrating with. Focused upgrades (e.g. adding sample tracking, replacing a viewer) can be done in weeks. Full lab buildouts and complex LIMS integrations take longer. We share a detailed timeline after the discovery call.

Can you work with our existing scanners, PACS or LIMS?

Yes. We routinely integrate with the major scanner brands and standards-based PACS/LIMS systems. If a specific integration does not exist yet, we build it. Everything we install talks DICOM and HL7/FHIR — no proprietary lock-in.

Do we need to pause clinical operations during installation?

No. We phase rollouts so daily diagnostic work continues uninterrupted. Switch-over to the new system is scheduled with the lab and validated before going live.

Which countries do you operate in?

We work across the EU — any member state. We are based in Budapest, work in English and Hungarian, and travel for installations.

Cost & Procurement

Do you sell the hardware, or do we buy it?

Either. We can procure as a turnkey vendor, or guide you through buying directly from manufacturers — which often saves 10–20% but requires more of your time. We will recommend whichever is better for your situation.

What is a realistic budget range?

Projects range from the low five figures for focused upgrades (e.g. sample tracking, label printing, a single viewer rollout) up to six figures for full hospital-grade PACS + multi-scanner buildouts. The integration work usually costs less than the hardware but matters more day-to-day. We provide a fixed-scope quote after a free assessment.

Do you offer phased payments?

Yes. Payments are tied to milestones — design, install, acceptance. We can structure phased rollouts when budgets run on an annual cycle.

Support & Maintenance

What happens when something breaks?

You reach the engineer who built your system — not a generic ticket queue. Routine issues are handled promptly during business hours; diagnostic-blocking incidents are treated as critical and worked outside business hours when needed. Exact response targets are agreed in your support contract.

Where is our data hosted?

On infrastructure you own (on-prem) or in an EU region of your choice. We do not operate a multi-tenant cloud — your patient data stays in your jurisdiction and under your control.

What if we want to switch providers later?

Everything we install uses open standards (DICOM, HL7/FHIR). Your data and your workflows are portable. No proprietary lock-in by design.

Compliance & Security

How do you handle GDPR?

Systems are designed with data-protection-by-design principles: least-privilege access, encryption in transit and at rest, audit logging. Data stays in the EU unless you explicitly direct otherwise. We sign a Data Processing Agreement before any deployment.

Are the systems CE-marked / MDR-compliant?

We integrate certified medical devices and clinical software from established vendors. We do not manufacture diagnostic devices ourselves — we are the integrator and operator of your stack, and we make sure the components you use are appropriate for clinical work in your jurisdiction.

Who has access to our data during installation?

Only the assigned engineer. Access is logged, time-bounded, and revoked at handover. References available on request.

Still have a question?

We reply within 1 business day — usually faster.