Frequently Asked Questions

Most installations run anywhere from a few weeks to a few months from kickoff to clinical go-live, depending on scope and how many systems we are integrating with. Focused upgrades (e.g. adding sample tracking, replacing a viewer) can be done in weeks. Full lab buildouts and complex LIMS integrations take longer. We share a detailed timeline after the discovery call.

Yes. We routinely integrate with the major scanner brands and standards-based PACS/LIMS systems. If a specific integration does not exist yet, we build it. Everything we install talks DICOM and HL7/FHIR — no proprietary lock-in.

No. We phase rollouts so daily diagnostic work continues uninterrupted. Switch-over to the new system is scheduled with the lab and validated before going live.

We work across the EU — any member state. We are based in Budapest, work in English and Hungarian, and travel for installations.

Either. We can procure as a turnkey vendor, or guide you through buying directly from manufacturers — which often saves 10–20% but requires more of your time. We will recommend whichever is better for your situation.

Projects range from the low five figures for focused upgrades (e.g. sample tracking, label printing, a single viewer rollout) up to six figures for full hospital-grade PACS + multi-scanner buildouts. The integration work usually costs less than the hardware but matters more day-to-day. We provide a fixed-scope quote after a free assessment.

Yes. Payments are tied to milestones — design, install, acceptance. We can structure phased rollouts when budgets run on an annual cycle.

You reach the engineer who built your system — not a generic ticket queue. Routine issues are handled promptly during business hours; diagnostic-blocking incidents are treated as critical and worked outside business hours when needed. Exact response targets are agreed in your support contract.

Usually on infrastructure you own (on-prem), which we operate and maintain for you. If you would rather not run servers yourself, we can host dedicated servers for you in the EU. We do not operate a multi-tenant cloud — your patient data stays in your jurisdiction and under your control.

The core is open source: Orthanc as the PACS (image storage and archive) and the OHIF Viewer for browser-based viewing, extended with plugins for HL7/FHIR and LIMS integration. There are no software licence fees. What you pay for is the design, installation, integration and our ongoing operation and support. Neither Orthanc nor OHIF is CE-marked as a medical device, which is why we position the viewer for review, consultation and second opinions, with primary diagnosis subject to your own validation.

Everything we install uses open standards (DICOM, HL7/FHIR). Your data and your workflows are portable. No proprietary lock-in by design.

Systems are designed with data-protection-by-design principles: least-privilege access, encryption in transit and at rest, audit logging. Data stays in the EU unless you explicitly direct otherwise. We sign a Data Processing Agreement before any deployment.

We integrate certified medical devices and clinical software from established vendors. We do not manufacture diagnostic devices ourselves — we are the integrator and operator of your stack, and we make sure the components you use are appropriate for clinical work in your jurisdiction.

The viewer is built for remote review, consultation and second opinions. Using it for primary diagnosis is subject to your lab's own validation — for example, following the CAP guideline of at least 60 cases read on glass and digitally, with a two-week washout. We help you plan and run that validation.

Only the assigned engineer. Access is logged, time-bounded, and revoked at handover. References available on request.